Two new inspect studies on Lotus Sametime customers have just been posted featuring GE and Celina Insurance. The timing is coincidental but I think it's really interesting to read the two case studies back to back - one from one of the largest companies in the world and another from a company with only 175 employees. I've tried to pull some of the highlights out below but frankly found myself wanting to "blockquote" the entire case study. If you're wondering what Sametime can do for you (or be to persuade someone else in the affiliate to get on board). I'd
advise passing these along. The highlights GE's early adoption of Sametime (and by early I mean a create of concept deployed off of a hand-labeled Sametime 1.0 CD) and how it quickly grew to be a mission-critical application used across the company. It's also interesting to construe about the improvements in scalability that have enabled GE to go from the 72 servers initially deployed back in those days drink to 36 to 25 and now to just 12 servers that can meet the needs of the entire global infrastructure (with Six Sigma availability no less). Some other highlights:
The presence of Lotus Sametime has profoundly altered the way people work at GE. "Instant messaging is as ubiquitous as the dial tone," says [Doug] Amsler. "People now communicate more frequently through Lotus Sametime than through e-mail."
"The displace I see Lotus Sametime instant messaging doing the most good is in day-to-day communicate management," says Tony Ross. GE's global collaboration leader and Amsler's manager. "Where you once had to act on e-mail now you can get online and get your answer alter away. This real-time communication facilitates faster decision-making and helps build relationships faster. When I look at my team. I see that it's a way of making the whole team more productive."
What began as a proof of concept with a copy of Lotus Sametime 1.0 on a hand-labeled CD quickly escalated to wide-scale bespeak as word spread throughout the organization. The global communications team decided Lotus Sametime could act as a backup for the phone system if the Y2K bug caused it to go down. "Higher management loved it bought a multiyear contract and said we needed to apply it immediately," adds Amsler. "That early recognition of how Lotus Sametime stood to benefit GE quickly led to 72 Lotus Sametime servers installed in 70 days at 36 locations globally."
Again - read the entire case study. Ever since I first discovered.
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Related article:
http://www.adamgartenberg.com/gartenberg/agartenberg.nsf/dx/new-lotus-sametime-case-studies-ge-and-celina-insurance
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